Housemates | Privacy Statement


At housemates.com.au, we respect your privacy and personal details as much as you do. That's why when you place an advertisement with us, you have the option of NOT DISPLAYING your full address if you choose to.

We believe this is good policy, as doing otherwise could entice door knockers and unwanted or unexpected visitors turning up unexpectedly at your front door. This ensures your privacy is upheld whilst still giving your advertisement full exposure.

Our Commitment At housemates.com.au we value our customers and their privacy. This means information you explicitly provide via our site - member sign up, site feedback, etc - will only ever be used within the context of this site and will not be shared, divulged, sold or made privy to anyone outside the scope of this site. We are NOT in the business of selling user information - we are strictly Anti-Spam and only associate with websites of similiar moral and professional standing.

Your Consent By using this site, you consent to the collection and use of this information by housemates.com.au. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it, and under what circumstances we disclose it.

What information we collect about you housemates.com.au collects or may collect the following kinds of information about members: Contact information. This includes an email address where we can contact you. It may also include your name, mobile phone number, other phone numbers or address details. This information is collected as part of the member registration process and is provided by you. As a site member you have the ability to change, update and display your contact details in very flexible ways. This gives you exclusive and full control over your personal information. Communications (by email or other means, which pass through the housemates.com.au systems) between yourself, contractors or employees of housemates.com.au. Other personal information provided voluntarily by you. This could be in response to surveys, contests or online activities. Emailed comments and/or opinions of other members or site visitors about you. These may include testimonials, complaints and general member feedback. Non-personally identifiable information, such as your IP address, browser type, pages visited etc. None of this information identifies you personally. housemates.com.au may, from time to time, review and update this privacy policy statement to take account of new laws and technology and changes to our operations. All personal information held by us will be governed by its most recent policy, posted on housemates.com.au. How we use the personal information we collect about you. housemates.com.au may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. housemates.com.au generally uses personal information to: Provide you with products or services you have requested Personalise and customise your experiences on housemates.com.au Help housemates.com.au manage and enhance its services Communicate with you (including assistance with any technical difficulties and customer enquiries) Provide you with ongoing information about opportunities and upcoming features on housemates.com.au in which we believe you may be interested Give you the opportunity from time to time to receive e-mail and 'e-newsletters' from housemates.com.au. Other personal information provided voluntarily by you is used to better understand our members and to help us improve and promote our services. Testimonials are posted on our website and included in emails to members to help promote our services. housemates.com.au assumes that both partners mentioned in a testimonial are happy for the testimonial to be used in this way. Complaints are investigated as appropriate. The fact of the complaint may be recorded and details stored in case of future complaints against the same member. Non-personally identifiable information is aggregated and used to help us improve our service and infrastructure. In most cases where housemates.com.au asks you to provide information about yourself, if you do not provide housemates.com.au with that information, housemates.com.au will not be able to provide you with the requested product or service. housemates.com.au may also provide your information to: Third parties engaged by housemates.com.au to perform functions on its behalf, such as processing credit card information, mailouts, debt collection, marketing, and research. Third parties authorised by you to receive information held by housemates.com.au. Other third parties, as required by law. Updating, storage and security of personal information held by housemates.com.au. All information is stored on the housemates.com.au systems. Safeguards including physical, technical (firewalls, SSL encryptions etc) and procedural methods are used to protect this data. You can update your contact and profile information at any time by logging onto housemates.com.au's website and following the appropriate links. Other personal information provided voluntarily by you in response to surveys, competitions etc is deleted on a regular basis as soon as possible after the end of the event. Testimonials, complaints and other feedback are stored indefinitely. Finding out what personal information we hold about you. You can access all the contact and profile information we hold about you at any time, simply by logging on to the housemates.com.au website. If you have forgotten your login details, click here to have your password re-sent to you. If you would like to know what other information we hold about you, please contact us in any of the following ways: By email:admin@housemates.com.au Or write to: Housemates.com.au, 4 Lavendar Street, Springfield Lakes, QLD 4300 Please include your username and tell us the email address on your housemates.com.au account What to do if you have a question, problem or complaint about our use of your personal information. Please contact us in any of the following ways: By email: admin@housemates.com.au Or write to: Housemates.com.au, 4 Lavendar Street, Springfield Lakes, QLD 4300 Please include your username and tell us the email address on your housemates.com.au account housemates.com.au staff use of and access to information held by us. housemates.com.au employees and contractors may also be members of the site, and their employment may give them access to information not generally available to other members of housemates.com.au or the general public. The following code governs the behaviour of housemates.com.au employees and contractors: They will not use personal contact information or other personal information held by housemates.com.au for any purpose other than the performance of their jobs. They may interact on the site, but will not take other proactive steps which may be construed as encouraging members to spend money within housemates.com.au. If they wish to contact another housemates.com.au member, they will do so by email through the housemates.com.au system. On first contact with another member, whether initiated by the employee / contractor or by the other member, they will make it known that they are employees of housemates.com.au.